Urban Simple, LLC

Customer Information Privacy Policy

This privacy policy sets out how Urban Simple LLC uses and protects any information that you give Urban Simple LLC when you use this website.

Urban Simple LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Urban Simple LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from: January 1st, 2021.

Contact Information

Urban Simple, LLC

502 Oakland Ave, Suite C
Austin, TX, 78703

Phone: 800.513.4157
Email: [email protected]

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Urban Simple LLC – Privacy Policy
Effective Date: April 21, 2025

Urban Simple LLC (“Urban Simple,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It also includes the additional disclosures required when we communicate with you via SMS/text.

1. Contact Information

Urban Simple LLC
502 Oakland Ave, Suite C
Austin, TX 78703, USA
Phone: 800‑513‑4157
Email: [email protected]

2. Information We Collect

Category Examples Purpose
Identity & Contact Data Name, job title, company name, phone number, email address, mailing address Account setup, service delivery, customer support
Demographic & Preference Data Industry, interests, service preferences Service customization, marketing with consent
Website & Device Data IP address, browser type, cookies, pages visited Site analytics, performance, security
Survey & Offer Responses Feedback, contest entries, survey answers Product improvement, promotional fulfilment
SMS Interaction Data Opt‑in status, message history, reply content Service alerts, marketing (with consent), support

3. How We Use Your Information

  • Provide & Improve Services – schedule cleanings, manage accounts, enhance our offerings.
  • Marketing & Promotions – send emails/SMS about specials or new services only if you’ve opted in.
  • Customer Support – respond to inquiries, resolve issues.
  • Security & Legal – detect fraud, comply with law, enforce our agreements.

We do not sell or rent your personal information—or your mobile number—to third parties.

4. SMS Communications

When you provide your mobile number and opt in, you agree to receive SMS/text messages from Urban Simple for:

  • Service notifications, schedule confirmations, or updates
  • Promotional offers, alerts, or surveys
  • Occasional reminders or follow‑ups

Message Frequency: Varies by interaction, but typically no more than 4 messages per month.

Message & Data Rates: Standard carrier rates may apply.

Opt‑Out: Reply STOP to any Urban Simple text to unsubscribe. Reply HELP for help. We will send one final confirmation text after your opt‑out request.

5. Cookies & Tracking Technologies

We use cookies, pixels, and similar tools to:

  • Remember preferences and improve site performance
  • Analyze traffic trends (via services like Google Analytics)
  • Tailor advertising, where permitted

You can disable cookies in your browser; however, certain site features may not function properly.

6. Data Security

We employ physical, administrative, and technical safeguards (including encryption, access controls, and secure hosting) to protect your data against unauthorized access, alteration, or disclosure.

7. Your Choices & Rights

  • Opt‑Out of Marketing: Click “unsubscribe” in emails or reply STOP to SMS.
  • Access & Correction: Email [email protected] to request a copy of—or corrections to—the information we hold about you.
  • Delete Data: You may request deletion of your data, subject to legal or contractual retention requirements.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

9. Third‑Party Links & Disclosure

Our website may link to third‑party sites. We do not control and are not responsible for the privacy practices of those sites. We may share data with trusted service providers (e.g., payment processors, email/SMS platforms) who are contractually bound to safeguard it and may use it only for the services we request.

10. Policy Updates

We may update this Privacy Policy periodically. Any material changes will be posted on this page with an updated effective date. Continued use of our services after such changes constitutes acceptance of the revised policy.

11. Contact Us

Questions or concerns? Email [email protected], call 800‑513‑4157, or write to the address above.

Quick SMS Disclosure Summary (for forms & pop‑ups)

By submitting this form, you agree to receive SMS messages from Urban Simple. Message frequency varies. Message & data rates may apply. Reply STOP to unsubscribe. We will never sell or share your mobile number. See our full Privacy Policy for details.

This updated policy meets the required disclosures for SMS communications while covering all essential privacy practices for Urban Simple, LLC.

This policy is effective from: January 1st, 2021.